FAQ’s

Most frequently asked questions

General & Samples

No, We do not offer samples.

For the fastest response, please reach out to us via email.

Shahi Cards is an exclusive online stationery boutique. Please note, we operate without a public studio or storefront.

How it Works

Proofs will be sent to the email address provided within three business days following the receipt of your order.

When you order from Shahi Cards, you’ll collaborate directly with an in-house designer to refine your invitations. Our designs often feature complex typography and unique layouts that require a personalized touch. Unlike other sites that rely on automated personalization tools, our talented professionals ensure that each piece is expertly tailored to your specifications.

Please note that we do not provide proofs prior to purchase. However, after placing your order, you will receive personalized proofs via email within 3 business days for your review. We offer unlimited complimentary rounds of revisions to ensure your complete satisfaction. Rest assured, nothing will be sent to print until you are fully happy with the proofs and have given your final approval.

With our Designed to Perfection™ guarantee, your order is risk-free. If you’re not completely in love with your design after unlimited revisions, you can cancel your order and receive a full refund.

No, we do not offer hard copy proofs. Your order will include electronic PDF proofs, which will be emailed to you for review. This method is standard across the stationery industry and provides a cost-effective, efficient, and flexible way for you to review and make any necessary adjustments to your stationery prior to printing.

Your credit card will be charged immediately upon completing your purchase.

The proofing process includes unlimited rounds of revisions, tailored to the wording and color preferences submitted with your order. Each revision round allows for adjustments based on your feedback.

During these rounds, you can request changes to the wording, color alterations, and minor layout modifications. You’ll collaborate directly with a dedicated designer, ensuring your vision is brought to life with attention to every detail.

  1. After placing your order, your designer will provide initial stationery proofs for your review. Please provide detailed feedback on what you like or wish to adjust, and your designer will make the necessary updates. You can request additional revisions if needed until you are satisfied with the design.
  2. If, after unlimited rounds of revisions, you are still not completely satisfied with your design, you have the option to switch to a new design to achieve a fresh perspective for your stationery.
  3. Should you remain unsatisfied after three rounds of edits, you may request to cancel your order before approving the final proofs. In such cases, your order will be fully refunded upon cancellation.

Pricing & Ordering

To begin, browse our collection and select the design that best suits your event. On the product page, you’ll have the option to choose quantities, and live pricing will be displayed for your convenience. Once you’re satisfied, simply click the “Add to Cart” button to proceed. Upon placing your order, our team will craft personalized, etiquette-approved wording tailored to your event.

Within 3 business days of your order, you’ll receive digital proofs via email for review. We offer unlimited rounds of revisions to ensure every detail is perfect, and rest assured, nothing will be printed without your final approval.

To view pricing, simply navigate to the design you’re interested in, where the price will be displayed beneath the design. On the product page, detailed pricing information can be found at the top of the page.

Pricing is determined by your selected design, printing method, paper type, and styling options.

Proofs will be sent to the email address provided within three business days following the receipt of your order.

You may request changes to any aspect of your order at any time during the proofing process. Simply communicate your desired adjustments to your designer, and they will assist you promptly.

Please be aware that once you provide approval, your order will proceed to production immediately, and no further changes can be made. Ensure that all necessary adjustments are completed before giving your final approval.

Yes, envelopes are included in the price of wedding invitations, response cards, save-the-dates, and thank-you cards. Please note that double envelopes and addressing options are available at an additional charge.

You can modify your order by adding or removing items at any point during the proofing stage.

For cost efficiency, we recommend making any additions to your order before it enters production, as each print run incurs separate costs. Simply inform your designer of the desired changes, and they will be happy to adjust your order details accordingly.

Your credit card will be charged immediately upon completing your purchase.

All orders must be placed through our website. We are unable to process orders via phone.

Additional invitations can be ordered at a later date; however, please note that doing so will be significantly more costly than ordering extra copies upfront. This is due to the setup costs and preparation time associated with each print run, regardless of the quantity.

We strongly recommend ordering at least 10-15 extra invitations. This allows for contingencies such as incorrect addresses, last-minute guests, keepsakes for you and your family, and a set for your photographer to document. Consider these factors carefully when determining your final quantity.

  1. After placing your order, your designer will provide initial stationery proofs for your review. Please provide detailed feedback on what you like or wish to adjust, and your designer will make the necessary updates. You can request additional revisions if needed until you are satisfied with the design.
  2. If, after unlimited rounds of revisions, you are still not completely satisfied with your design, you have the option to switch to a new design to achieve a fresh perspective for your stationery.
  3. Should you remain unsatisfied after three rounds of edits, you may request to cancel your order before approving the final proofs. In such cases, your order will be fully refunded upon cancellation.

Fonts & Colors

All of our fonts have been meticulously selected to ensure unique and harmonious designs. To maintain the integrity of our carefully crafted layouts, we generally do not recommend changing fonts.

However, if you have any concerns or preferences regarding a specific design or font, please inform us. We are happy to offer alternative letter styles from our existing fonts or switch to any other font available on our website to better suit your needs.

Certainly! You may choose any color for your stationery at no additional cost. We offer customization for text, graphics, borders, and envelope liners in any of our available ink options.

In accordance with our company policy, we are unable to disclose font information. All fonts displayed on our site are licensed exclusively to Shahi Cards and cannot be sold or shared.

If you wish to coordinate your invitations with other elements of your wedding, please inform your designer. We offer a diverse selection of matching accessories for all our designs and will make every effort to accommodate special requests.

Please note that due to variations in monitor displays, there may be a 10-20% difference between the colors you see on your screen and the final printed product. As a result, we cannot accept returns based on color discrepancies. We appreciate your understanding.

Personalization

All of our fonts have been meticulously selected to ensure unique and harmonious designs. To maintain the integrity of our carefully crafted layouts, we generally do not recommend changing fonts.

However, if you have any concerns or preferences regarding a specific design or font, please inform us. We are happy to offer alternative letter styles from our existing fonts or switch to any other font available on our website to better suit your needs.

Certainly! You may choose any color for your stationery at no additional cost. We offer customization for text, graphics, borders, and envelope liners in any of our available ink options.

All of our designs can be customized with your preferred wording and color choices. Simply provide the text you wish to include when completing the personalization form, and our team will handle the rest to ensure your design is tailored to your specifications.

We offer design services in a variety of languages. However, we kindly request that you contact us prior to placing your order to ensure that we can accommodate your specific language needs.

Please note that some fonts may not be available in all languages, which could impact the overall design. We are happy to discuss any potential limitations or alternatives with you to achieve the best result.

Yes, we offer the option to print guest names on invitations or menus. Simply indicate your preference for adding guest names during the order personalization process. After placing your order, please send a spreadsheet with the guest names to [email protected], and we will take care of the rest.

When you order from Shahi Cards, you’ll collaborate directly with an in-house designer to refine your invitations. Our designs often feature complex typography and unique layouts that require a personalized touch. Unlike other sites that rely on automated personalization tools, our talented professionals ensure that each piece is expertly tailored to your specifications.

Please note that we do not provide proofs prior to purchase. However, after placing your order, you will receive personalized proofs via email within 3 business days for your review. We offer unlimited complimentary rounds of revisions to ensure your complete satisfaction. Rest assured, nothing will be sent to print until you are fully happy with the proofs and have given your final approval.

With our Designed to Perfection™ guarantee, your order is risk-free. If you’re not completely in love with your design after unlimited revisions, you can cancel your order and receive a full refund.

We are happy to incorporate a QR code into any of your selected items. If you already have a QR code, please ensure it is a transparent PNG file with a resolution of at least 300 dpi. Alternatively, if you would like us to generate a QR code for you, simply provide the website URL you’d like it to link to.

To include a QR code in your order, please note your request on the specific item where you’d like the code to appear. If you need us to create the QR code or have one ready, feel free to email the file or details to us at [email protected] when placing your order.

We are pleased to offer meal designations on place cards at no additional cost. Simply select your preferred option in the personalization section during the ordering process.

All of our wedding invitations are available as displayed on our website. While we may be able to incorporate a custom monogram into select designs, we do not offer custom monogram design services. For further details or inquiries, please contact us directly.

Assembly & Mailing

Yes, you can choose the wax seal option during the personalization process when placing your order.

Printing & Materials

Our standard printing service requires 15-20 business days from the date of proof approval. Once your order is printed, standard shipping will take an additional 5-10 business days for delivery.

Yes, envelopes are included in the price of wedding invitations, response cards, save-the-dates, and thank-you cards. Please note that double envelopes and addressing options are available at an additional charge.

Yes, we offer foil printing as an option for our wedding invitations.

To maintain the integrity of our designs and uphold our quality standards, we exclusively offer finished stationery and do not provide digital versions of our designs, either in part or in whole.

In addition to our core stationery products, we offer a comprehensive selection of matching accessories, including programs, place cards, menus, and favor tags. If you require an item to complement your wedding stationery that is not available on our site, please contact us. We are more than happy to assist in creating or sourcing the perfect matching accessory for your needs.

To maintain the integrity of our designs and uphold our quality standards, we exclusively offer finished stationery products. We do not provide digital versions of our designs, either in whole or in part.

Certainly! Please contact our customer support team at [email protected] with your desired quantity, and we will be happy to arrange an envelope-only order for you.

For addressing services, you will receive digital proofs within 3 business days after your order is placed. You will have the opportunity to collaborate with our designer to finalize all details. Rest assured, nothing will proceed to print without your formal approval.

Shipping

Please note that taxes and duties are not included in the shipping costs displayed on our site.

For international shipments, customs, taxes, brokerage fees, and other import charges are the responsibility of the buyer. Our international shipping rates do not cover these additional fees, which may be assessed upon delivery to your home country. It is important to review your country’s regulations regarding the importation of merchandise from the US, as you will be responsible for any applicable customs duties, taxes, and fees.

Yes, we offer international shipping to most countries, including Australia, the UK, Ireland, Denmark, Sweden, and France, among others. Delivery typically takes 10 business days, excluding any potential customs delays. Please be aware that customs processing may occasionally extend delivery times by up to 6 weeks.

Any taxes or fees incurred upon delivery are the responsibility of the buyer.

Returns & Cancellations

You may cancel your order at any time before it enters the printing phase through our Designed to Perfection™ guarantee. We are committed to delivering a design you love for your wedding. If you are not completely satisfied after unlimited rounds of edits, you may cancel your order and receive a full refund.

Once your order has been approved for printing, it immediately goes into production and cannot be canceled. Custom stationery cannot be returned.

For table numbers and pre-designed signs (excluding custom signs, welcome signs, and seating charts), cancellations and full refunds are possible provided the order has not yet entered production. If the order has entered production, it cannot be canceled. These non-custom items may be returned in new, unused condition, with a refund issued minus shipping costs.

For embellishment orders (such as wax seals, vellum jackets, and silk ribbon spools), cancellations and full refunds are available if the items have not yet been shipped. These items may also be returned in new, unused condition, with a refund issued minus the original shipping costs.

To cancel your order, please contact us as promptly as possible.

Custom stationery is printed specifically for your order and is therefore non-returnable.

If you encounter any issues with your order, please contact us within 14 days. We are dedicated to delivering exceptional wedding stationery and will gladly work with you to address any concerns or resolve any issues you may have.

We accept returns for new and unused wax seals, ribbon spools, and vellum jackets within 14 business days of purchase.

To initiate a return, please contact us for detailed instructions. Once we receive your return in its original, unused condition, we will process your refund, minus the shipping charges from the original order. Please note that partial returns of embellishment items are not permitted.

  1. After placing your order, your designer will provide initial stationery proofs for your review. Please provide detailed feedback on what you like or wish to adjust, and your designer will make the necessary updates. You can request additional revisions if needed until you are satisfied with the design.
  2. If, after unlimited rounds of revisions, you are still not completely satisfied with your design, you have the option to switch to a new design to achieve a fresh perspective for your stationery.
  3. Should you remain unsatisfied after three rounds of edits, you may request to cancel your order before approving the final proofs. In such cases, your order will be fully refunded upon cancellation.

Once your order is approved for print, it will immediately proceed to production. Please note that, at this stage, cancellations, returns, or refunds are no longer possible.

Table numbers and non-custom signs may be returned within 7 days of delivery, provided they are in new, unopened condition.

To initiate a return, please contact us for detailed instructions. Upon receipt of the returned items in their original, unused condition, we will process your refund, excluding the original shipping charges.

Customer Service

For the fastest response, please reach out to us via email.

Your stationery will be printed exactly as displayed on the approved proofs. If you discover an error on your stationery, please contact us promptly. We offer a discounted reprint and complimentary rush service for errors that were approved by the customer.

Please note that we cannot accept returns or process refunds for errors on approved proofs, regardless of the source of the error. While we strive to identify any potential issues during the proofing process, the final responsibility for reviewing and approving the proofs rests with the client.

If your printed stationery does not match the approved proof, please notify us immediately. We will promptly reprint the affected pieces at no additional cost to you.

Contact

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