Effective Date: November 2, 2024
Thank you for choosing Shahi Cards for your custom stationery needs. Below is our Shipping Policy, designed to ensure you receive your orders in a timely and efficient manner.
1. Processing Time
- Order Processing: Once your order is placed, please allow up to 15-20 business days for us to prepare your order. This includes crafting your custom design and producing the stationery.
- Proof Review: If your order includes proofs, you will receive them via email within 3 business days. Your final approval is required before we proceed with printing.
2. Shipping Methods and Costs
- Shipping Options: We offer various shipping options, including standard and expedited services. Shipping methods and costs will be calculated at checkout based on your location and preferred delivery speed.
- Shipping Costs: Shipping costs are determined by the shipping method selected and the destination address. These costs will be clearly displayed during the checkout process.
3. Delivery Times
- Standard Shipping: Delivery times for standard shipping typically range from 5 to 10 business days, depending on your location.
- Expedited Shipping: Delivery times for expedited shipping options will vary based on the selected service. Please refer to the shipping options at checkout for estimated delivery times.
4. Shipping Address
- Address Accuracy: Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or issues caused by incorrect or incomplete address information.
- Address Changes: If you need to make changes to your shipping address after placing an order, please contact us as soon as possible. We will make every effort to accommodate changes before your order is shipped.
5. Order Tracking
- Tracking Information: Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment through the carrier’s website.
6. Shipping Delays
- Carrier Delays: While we strive to meet estimated delivery times, we are not responsible for delays caused by the shipping carrier or unforeseen circumstances beyond our control.
- Customs and Duties: For international orders, please be aware that additional customs fees or duties may apply. These charges are the responsibility of the recipient.
7. Lost or Damaged Shipments
- Lost Shipments: If you believe your order is lost, please contact us within 10 business days of the expected delivery date. We will assist you in resolving the issue with the shipping carrier.
- Damaged Shipments: If your order arrives damaged, please contact us within 7 days of receipt. Provide photos of the damaged items and packaging to help us address the issue promptly.
8. Contact Us
For any questions about our Shipping Policy or to inquire about your order, please contact us at:
Shahi Cards
Email: [email protected]